Privacy Policy
Last Updated: January 15, 2025
Table of Contents
1. Introduction
Welcome to Saakshya. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our certificate management platform and services.
Saakshya is operated by Liberin Technologies. We are committed to compliance with GDPR, ISO 27001, and other applicable data protection regulations.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, organization details
- Certificate Data: Recipient names, certificate details, credential information
- Payment Information: Billing address, payment card details (processed securely by third-party payment processors)
- Communications: Information you provide when contacting our support team
- Feedback and Survey Data: Responses to surveys, feedback forms, or testimonials
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Usage Data: Features used, time spent, interaction patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, referral URLs
- Cookies and Tracking Technologies: See Section 8 for details
2.3 Third-Party Information
We may receive information about you from third-party sources, such as:
- Integration partners and API connections
- Marketing partners and lead generation services
- Public databases and social media platforms
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our certificate management platform
- Certificate Processing: To generate, store, and verify digital certificates
- Customer Support: To respond to your inquiries and provide technical assistance
- Account Management: To create and manage your account, process payments, and handle subscriptions
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Analytics: To understand usage patterns and improve our services
- Marketing: To send promotional communications (with your consent where required)
- Legal Compliance: To comply with legal obligations and enforce our terms
- Product Development: To develop new features and enhance existing functionality
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We share data with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure (AWS, Google Cloud, Azure)
- Payment processing (Stripe, PayPal)
- Email delivery and communication services
- Analytics and monitoring tools
- Customer support platforms
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
4.5 Certificate Verification
Certificate verification data may be shared publicly through our verification portal as intended by the platform's functionality.
5. Data Security
We implement industry-leading security measures to protect your data:
- Encryption: AES-256 encryption at rest, TLS 1.3 for data in transit
- Blockchain Security: Immutable certificate records stored on blockchain
- Access Controls: Role-based access and multi-factor authentication
- Regular Audits: ISO 27001 certified security practices
- Secure Infrastructure: Enterprise-grade cloud infrastructure with DDoS protection
- Employee Training: Regular security awareness training for all staff
- Incident Response: 24/7 monitoring and rapid incident response procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain blockchain records (which are permanent by design)
When you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes. Blockchain certificate records remain immutable.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for data processing where consent was provided
- Complain: Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at privacy@liberintechnologies.com. We will respond within 30 days.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard Contractual Clauses (SCCs)
- EU-US Data Privacy Framework compliance
- Adequacy decisions by relevant authorities
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
Your continued use of our services after such modifications constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@liberintechnologies.com
- Support: prateek@liberintechnologies.com
- Data Protection Officer: dpo@liberintechnologies.com
Liberin Technologies
Address: [Your Business Address]
Compliance Certifications: ISO 27001, GDPR, eIDAS